Shipping policy
SHIPPING POLICY
Where we ship
We ship within the United States and to selected international destinations shown in the country/region selector and at checkout. Supported destinations currently include Germany, France, Belgium, Canada, the United Kingdom, Australia, and other eligible regions.
Processing time
Our Mahjong sets are made to order. Mahjong sets, bags and storage products require 7–9 business days for preparation, inspection, and order processing before shipment. Business days do not include weekends or public holidays.
Shipping rates
US standard shipping is $8 for orders under $70 and free for orders of $70 or more. US express shipping may be available for $15. Available international shipping options and any shipping charges are displayed at checkout for your delivery address.
Estimated transit times
Transit time begins after the 7–9 business-day preparation period. US standard delivery generally takes 3–7 business days and US express delivery generally takes 1–3 business days. International transit times vary by destination, carrier, customs processing, and local delivery conditions. All delivery estimates are non-guaranteed.
International duties and taxes
International customers may be responsible for applicable VAT, import duties, taxes, brokerage, or customs charges unless checkout explicitly states that a charge is included. These amounts are determined by the destination country and are not part of the free shipping rate.
Tracking
When tracking is available, shipment confirmation and tracking information will be sent after the order leaves our facility. Carrier scans may take time to appear.
Shipping addresses
Customers are responsible for entering a complete and accurate delivery address. Please contact us through the store Contact page as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has shipped.
Delays and delivery issues
Carrier delays, customs processing, severe weather, holidays, and other events outside our control may affect delivery times. If tracking shows a delivery problem, contact us through the Contact page and we will help review the available carrier information.
Damaged or incorrect orders
If an order arrives damaged or incorrect, contact us promptly through the Contact page with the order number and clear photographs so we can evaluate the issue.