Refund policy

RETURN AND REFUND POLICY

Returns
We accept return requests within 14 days after your order is delivered. To be eligible, the item must be unused, in the same condition in which it was received, and returned with its original packaging and proof of purchase.

Starting a return
Please contact us through the Contact page on our store before sending an item back. If your return is accepted, we will provide return instructions. Items sent back without prior authorization may not be accepted.

Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable.

Damaged, defective, or incorrect items
Please inspect your order after delivery and contact us promptly through the Contact page if an item is damaged, defective, or incorrect. Include your order number and clear photographs so we can evaluate the issue.

Exceptions
Personalized or custom-made items, gift cards, and items that have been used or damaged after delivery cannot be returned. A product that is made to order but is not personalized remains eligible under the return conditions above.

Refunds
We will notify you after we receive and inspect the return. If approved, the refund will be issued to the original payment method. Your bank or card provider may require additional processing time.

Cancellations
Contact us as soon as possible if you need to cancel an order. Because our products are made to order, cancellation cannot be guaranteed after production has begun.